Update ITSM-NG or migrate from GLPI
Note: before each update, it is recommended to make a backup of the data as well as to test first on a development infrastructure in order to validate the integrity of the data.
WARNING : it is not possible to migrate GLPI 10 to ITSM-NG.
Update or migrate
Download the latest version of ITSM-NG at the following link : https://github.com/itsmng/itsm-ng/releases
Uncompress the release in the same directory as the currently installed version.
There are two ways to update ITSM-NG or to migrate from GLPI :
Update from web
First step, copy the config_db.php and glpicrypt.key files present in the old folder itsm-ng/config or glpi/config in the new folder itsm-ng/config.
Then, go to your ITSM-NG or GLPI url.
If the requirements are OK, click on Upgrade.
Above, an example of a GLPI 9.5.6 migration to ITSM-NG 1.0.1.
Click on Use ITSM-NG then log in with your usual credentials.
Update from command line
First step, copy the config_db.php and glpicrypt.key files present in the old folder itsm-ng/config or glpi/config in the new folder itsm-ng/config.
Then, run the following command :
php bin/console itsmng:database:update
Result :
+--------------------------+-----------+--------+
| | Current | Target |
+--------------------------+-----------+--------+
| Database host | DB_HOST | |
| Database name | DB_NAME | |
| Database user | DB_USER | |
| ITSM-NG version | 1.0.0 | 1.0.1 |
| ITSM-NG database version | 1.0.0 | 1.0.1 |
+--------------------------+-----------+--------+
Do you want to continue ? [Yes/no] yes
========================================= Update to 9.5.7 ==========================================
========================================= Update to 1.0.1 ==========================================
Migration done.
Above, an example of a GLPI 9.5.6 migration to ITSM-NG 1.0.1.
Next, go to your ITSM-NG or GLPI url and log in with your usual credentials.