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Grafana dashboard


Grafana is the open source analytics & monitoring solution that allow you to manage dashboard and unify multiple data sources. We provide a default template which can be used in order to provide reporting.

To setup Grafana, please refer to the official documentation : Install Grafana

Setup Grafana dashboard

ITSM-NG configuration

Enable and configure API

To use Grafana with ITSM-NG, you should configure the API feature of your application.

Go to Setup > General > API, and enable the Rest API.

To allow a user to connect to the API, there are two options :

  • Enable login with credentials : allows the user to connect through the couple login and password separated by : in a Base64 string.
  • Enbale login with external token : allows the user to connect through the API token configure directly in the user page configuration.

Note: we recommend to only enable the login with external token for more security.

Next, you need to configure an API client to allow your Grafana server to issue API calls to your ITSM-NG application.

Click on Add API client.

Set a name, Active to YES, an IPv4 address range if you want to limit access to specific clients and check Regenerate for Application token.

Click on Add.

Then, go to the configuration page of the user who will be authorized to connect via the API and check Regenerate for the API token.

Click on Save.

Generate Session-Token

To use the ITSM-NG API, you should generate a user Session-Token.

This token will be used by Grafana to execute the API calls.

To generate a Session-Token, get the Application token in the Client API configuration and the API token in the user configuration.

Use the /initSession API endpoint to retrieve the Session-Token :

$ curl -X GET \
-H 'Content-Type: application/json' \
-H "Authorization: user_token MY_API_TOKEN" \

If your API is correctly configured, the query return you the user Session-Token :

    "session_token": "83af7e620c83a50a18d3eac2f6ed05a3ca0bea62"

Grafana configuration

Configure ITSM-NG JSON API data source

The first step to configure JSON API data source is to install the JSON API plugin on your Grafana.

Go to Configuration > Plugins and search JSON API and install the plugin.

Next, click on Create a JSON API data source to create your ITSM-NG configuration.

Set a Name, your ITSM-NG URL of the API and add two header Session-Token and App-Token. See ITSM-NG configuration above to retrieve all information.

Then, click on Save & test.

Import the ITSM-NG dashboard

ITSM-NG provides a default dashboard.

To retrieve the template, clone the next GitHub repository :

git clone

Or download the JSON file from GitHub:


Or copy the following dashboard ID :


Next, in your Grafana, click on the Dashboard icon and Import.

In the case you are using GitHub download method, click on Upload JSON file and select the ITSM-API.json on the grafana-template folder.

You can also use our dashboard by using the ID above. Copy the ID in Import via

You can update the Name as you want and select the previously created JSON API data source.

Click on Import.

Report list

The default provided dashboard contains three different type of reporting :

  • Ticketing
    • Tickets opened per day
    • Tickets per location / category / user group
    • Tickets with exceeded resolution time
    • Tickets with exceeded resolution time last month
    • Tickets with time to open exceeded last month

  • Assets
    • Computers per location / status / warranty / manufacturer
    • Network equipment per type / manufacturer
    • Number of network equipment

  • Financial
    • Total budget
    • Budget per type
    • Expenses per budget
    • Amortizations duration
    • Computers per supplier / amortization type
    • Network equipment per supplier