ITSM-NG post installation

In this documentation, you will find all the best practices to have with the ITSM-NG application.

Security

Once installation is done, the install directory can be removed or protected by an .htaccess file.

You will also find an .htaccess file in config, files and in the root directory of the application.

To activate the .htaccess usage, adding these lines to your Apache configuration file :

<Directory "/var/www/html/itsm-ng">
    AllowOverride All
</Directory>

Save and restart Apache.

Automatic actions

When an automatic action is configured, there are two Run mode options :

• ITSM-NG (internal mode) : the scheduler activates when a user browses in ITSM-NG.
• CLI (external mode) : the scheduler activates when the operating system’s scheduler calls front/cron.php.

If you are using CLI mode, you need to set up a cronjob that frequently runs front/cron.php.

Command line options

ITSM-NG offers several possible command line actions.

These commands can be used with php bin/console directly in the ITSM-NG application folder.

Below you will find the list of actions as well as their description.

Action	Description
itsmng:build:compile_scss	Compile SCSS files
itsmng:config:set	Define application configuration value
itsmng:database:check	Check for schema differences between the current database and the installation file
itsmng:database:configure	Define database configuration value
itsmng:database:install	Install database schema
itsmng:database:update	Update database schema to new version
itsmng:ldap:synchronize_users	Synchronize users with LDAP server information
itsmng:maintenance:disable	Disable maintenance mode
itsmng:maintenance:enable	Enable maintenance mode
itsmng:migration:appliances_plugin_to_core	Migrate Appliances plugin data to ITSM-NG main tables
itsmng:migration:domains_plugin_to_core	Migrate Domains plugin data to ITSM-NG main tables
itsmng:migration:myisam_to_innodb	Migrate MyISAM tables to InnoDB
itsmng:migration:racks_plugin_to_core	Migrate Racks plugin data to ITSM-NG main tables
itsmng:migration:timestamps	Convert datetime fields to timestamp for using timezone
itsmng:migration:unsigned_keys	Migrate primary/foreign keys to unsigned integers
itsmng:oidc:update	Each ITSM-NG user using openID connect must log in again to update their personal information
itsmng:plugin:activate	Activate plugin(s)
itsmng:plugin:deactivate	Deactivate plugin(s)
itsmng:plugin:install	Run plugin(s) installation script
itsmng:rules:process_software_category_rules	Processing software category rules
itsmng:rules:replay_dictionnary_rules	Replay dictionary rules on existing elements
itsmng:security:change_key	Change the password storage key and update the values in the database
itsmng:system:check_requirements	Check system requirements
itsmng:system:clear_cache	Clear application cache
itsmng:system:status	Check system status
itsmng:task:unlock	Unlock all automatic tasks