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About Accessibility in ITSM-NG

Accessibility is a component that allows the user to navigate easily on the ITSM-NG interface, making it suitable for and each every user.

List of available accessibility options

  • UI Scale : change the default zoom level.
  • Keyboard shortcuts : use shortcuts to switch easily between tabs.
  • UI Font : change the ITSM-NG font. Below is the list of available fonts :
    • Open Dyslexic Regular
    • Open Dyslexic Alta
    • Tiresias Info font

Note : Open-Dyslexic is an open sourced font created to increase readability for readers with dyslexia.

Go to the following link for more information

Supported browsers

  • Firefox
  • Brave
  • Chrome
  • Edge

Note : FireFox doesn't implement the zoom css directive.


Allow access to the accessibility feature in Profiles.

allow profil permissions

How to setup accessibility

For myself

Go to Preference(My settings) > Accessibility.

Here you can change the UI Font and the UI Scale.

You can also Enable/Disable shortcuts.

setup accessibility for myself

To set shortcuts, toggle the view, click on the shortcut you want to change and set the key combination with your keyboard. Click on Update.

set shortcuts

Don't forget to click on Save at the bottom of the form.

For another user

With administrator rights, it is possible to update basic accessibility settings for another user.

Go to Administration > Users and click on the user you want to update. Go to Accessibility tab.

Here you can change the UI Font, the UI Scale and Enable/Disable shortcuts.

setup accessibility for another user